Contract Types

Introduction

Clients choose us for our great fixed term and time and materials contracts and for the commitments we make. We offer an introductory 10% discount for new clients on their first contract with us.

With a fixed term contract, we agree to deliver a specified piece of work to a fixed timescale at a fixed price. We take on all the risks and leave you with the piece of mind that the work will be completed at the agreed time, within budget and to a high quality.

With a time and materials contract, we are hired on a time and materials basis for your complete flexibility. If you are not happy with our time and materials service during the first week then there will be no charge!

Fixed Term Commitments

We will quote a fixed price.

Fixed prices enable our clients to plan better. Our detailed requirements gathering, project planning and risk assessment enables us to quote to a fixed price with confidence. The price will remain fixed unless there are significant changes to the requirements.

For large projects with a lot of uncertainties, we will recommend an initial study to determine the project's detailed requirements, before quoting for the full project. The initial study can be run under a fixed term contract or a time and materials contract.
There will be no hidden charges.

ITDev does everything it can to give our clients full visibility of all the project costs, for all project stages including warranty and support costs. There will be no surprises!
We will deliver on time, every time.

Software and electronics development projects typically have a bad reputation for overrunning on budgets and timescales. In contrast, ITDev has an unblemished track record of delivering high quality services on time, every time. We only agree to realistic and achievable timescales, and if for any reason the project starts to fall behind schedule, then we will always have extra resource available to put the project back on track. In over 10 years of business, we have never delivered a fixed term project late.
We will strive for zero defects.

Our aim is for zero defects at delivery and we have an excellent track record in this area. This is achieved by following a high quality development process that ensures that work at each stage is verified and approved. The final system is always run through a comprehensive system test before delivery.
We will provide a warranty suited to your requirements.

A warranty can be provided with the delivered product so that if there are any issues they will be addressed promptly by ITDev free of charge. Issues can be reported and tracked in the client portal.

Time and Materials Commitments

We will provide experienced consultants and engineers.

We have a team of experienced consultants and engineers waiting to help you with all your requirements.
We will have staff available for hire at short notice.

We are available at short notice to help you in any way that we can. If you have an urgent problem to solve, a lack of resource, or your project is slipping, then contact us now.
Our staff can work from anywhere.

Our employees can work from your offices as an extension of your current project team or provide remote support as required. The choice is yours. Our staff are happy to work anywhere in the UK or EU.
We will be completely flexible.

We understand that every client may have slightly different needs or may require a different approach. For example if you have adopted an agile methodology or you are using a more structured waterfall model, we are happy to fit in with your preferred way of working.
We will provide live timesheet reports.

Our staff book their time to project tasks in our proprietary timesheet system. Using our client portal you can view reports of all work completed by our employees on your project. If you need a weekly timesheet report then that isn't a problem! We will have the reports ready and waiting for you to review in the client portal.
If you are not happy with our work then there will be no charge!

We only take on work that we are confident of delivering to a very high standard. If your requirements fall outside our capability then we will recommend alternative suppliers. If during the first week of a time and materials contract, you are unhappy with our performance, then you can terminate the contract and there will be no charge, subject to terms and conditions. So you have nothing to lose and a lot to gain! Contact us now.

General Commitments

We will provide first class communications.

Each project will have a dedicated project manager who will act as the main contact point. The project manager will be available to answer any project queries that the client has. We have an open approach to our work. The client is able to access key files, documentation and project reports through the client portal. The client is even able to track the current "live" project progress. The project manager will be pro-active in ensuring that the client is aware of any important information.
The client will own the intellectual property arising from the work if required

The client is typically provided with all the project documentation, which includes design information, engineering files and source code with detailed instructions on the tools used. This will give the client complete control of the project files, to use as needed in the future. We can also retain secure copies of the project files indefinitely. The client is able to access these at any time through the client portal. We are happy to assist our clients with patent applications.
We will charge competitive rates.

As a small company we are able to keep our overheads low, allowing us to offer prices that compare favourably with larger software houses and hardware developers.