Choosing the right supplier for the long-term

Call: +44 (0)23 8098 8890
E-mail:

News posted 7th June 2021
Supply chain management

Client Support

We've had several enquiries where clients have previously engaged contractors/consultants to develop their software (and sometimes hardware). They have requested an update or support issue to be addressed and the contractor is no longer available (e.g. retired) or interested (changed career or discipline) in doing the work. For any new supplier, the challenge on ramping up with the existing software code base, the time and effort, can often outweigh the cost of the fix or new functionality.

At ITDev we pride ourselves on our long term support for clients, where we (try to) ensure knowledge is kept in the company by assigning multiple engineers to a project where possible, but also documenting what we've done and why we've made design decisions etc. Over our 20+ years of trading this is one of those hidden benefits that is not always apparent from a flat comparison on what one supplier versus another can offer.

This month we have been able to field several support questions from a previous client. They'd "lost" the previous knowledge transfer we'd provided and needed help identifying some issues. We were able to provide original documentation and additional guidance on the design work we did. This information had been archived with the project data and it was a relatively quick task to recover the answers and help the client with their debugging.

Engagements

Workshop session - participants in brainstorm Reflecting back on the month of May, we have been focused on handling new enquiries, continuing our work on existing projects and a new project start.

With the promotion of our Product Development capabilities, see our new Product Development landing page, we are pleased to be discussing three of these enquiries at the moment. These are larger projects and require us to spend more time engaging with the potential clients to build a strong relationship and thoroughly understand their requirements.

On these occasions, we often need to hold workshops or run study projects, where we spend time working with the client to detail their challenge or use case for the product.

We then iterate on the requirements to ensure everyone is coming from a common position and finally we are able to provide a mutually agreed plan on how we will approach the project.

If you’re interested in how we can help you develop your next successful product get in touch for a free initial consultation.

Our new project start is an engagement with a white goods company to support the addition of wireless connectivity to one of their product ranges. We are utilising our embedded knowledge (Yocto project) to provide additional resources to their internal development team.

Team news

We’re pleased to announce the arrival of Tom. Tom has worked for several years developing and maintaining digital designs to interface with industrial inkjet print heads. Tom brings significant experience in electronics and FPGA development, mostly Intel-Altera devices, as well as embedded software skills and is a welcome addition to our Electronics team.

Contact us

If you need support developing an idea, contact us for a free initial consultation and see how we can get you started on your product development journey.

 

Main image credit: Cartoon vector created by vectorjuice on www.freepik.com

IET Enterprise Partners logo

Latest Blog Posts

Our product development process
Posted 24th September 2021, By Steve W
In his first in a series of blogs addressing the product development process, Steve looks at how to avoid the pitfalls ...
An empty office and desserted Science Park
Posted 29th January 2021, By Jon O
Having started 2021 much as we ended 2020, we thought it would be good to look back to before the pandemic and reflect on how the year turned out against ...more
Higher level testbench reusing lower level components
Posted 5th January 2021, By Tom J
ITDev recently engaged with an ASIC design company. This blog outlines our verification strategy, and how our knowledge of UVM allowed us to achieve high test ...more
Ladybug in sight
Posted 3rd August 2020, By James H
If debugging a Linux driver is bugging you, this 'how to' guide explains how to approach this using the function tracer within ftrace to find out what’s going ...more

Latest News

Variety is the spice of life
Posted 15th July 2021
The newly re-modeled cafe on the Science Park has put us in a culinary mood but keep on reading and you'll see there's another reason why we chose a spice rack ...more
Supply chain management
Posted 7th June 2021
Recent activities in May include focusing on a number of product development enquiries, helping an aerospace client with support issues and starting ...more
Deep tech
Posted 10th May 2021
News this month includes details of further engagement with our client on Android audio device driver development and a new partnership with the world’s first ...more
SKA at night
Posted 31st March 2021
As our work tends to focus on ‘technologies’ rather than ‘markets’, it’s normal for our portfolio of projects to cover a range of industries.